Refund & Return Policy

Thank you for shopping with Ultimate Poke V. We appreciate your business and strive to provide authentic, high-quality Trading Card Game (TCG) products.

Due to the collectible and randomized nature of TCG products, please review our refund and return policy carefully before placing your order.

Returns

Unless required by applicable law, all sales are final.

We do not accept returns or exchanges for:

• Sealed booster packs
• Booster boxes
• Elite Trainer Boxes (ETBs)
• Collection boxes
• Tins
• Sleeved booster packs
• Single trading cards
• Graded cards (PSA, BGS, CGC, etc.)
• Mystery Bags
• Pull Boxes
• Mystery products
• Accessories that have been opened
• Gift cards

Products must remain unopened and in their original condition to be considered for any exception that we approve.

Live Rip & Ship Orders

Ultimate Poke V specializes in Live Rip & Ship events.

By purchasing a Rip & Ship product, you authorize us to open the product during our live stream unless you specifically request sealed shipping before the product is opened.

Once a product has been opened on stream:

• The sale is final.
• Returns will not be accepted.
• Refunds will not be issued.
• Exchanges are not available.

This applies regardless of the contents of the product or pull results.

Randomized Products

Trading card products contain manufacturer-randomized contents.

We cannot offer refunds or exchanges because:

• Desired cards were not pulled
• Duplicate cards were received
• Pull rates did not meet expectations
• Packs did not contain specific rarities
• Cards were not considered "good pulls"

Pack odds and card distribution are determined entirely by the manufacturer.

Damaged, Incorrect, or Missing Orders

If your order arrives damaged, contains the wrong item, or is missing items, please contact us within 48 hours of delivery.

Please include:

• Order number
• Photos of the shipping box
• Photos of the shipping label
• Photos of the damaged item(s)
• A brief description of the issue

We will review every claim individually and, where appropriate, provide a replacement, store credit, or refund.

Lost Packages

Once an order has been transferred to the shipping carrier, delivery is the responsibility of the carrier.

If tracking shows your package was lost in transit, please contact us so we can assist with filing a carrier claim.

Ultimate Poke V reserves the right to determine the appropriate resolution after reviewing the carrier's findings.

Manufacturer Defects

Ultimate Poke V is not responsible for factory or manufacturer quality issues, including:

• Print lines
• Off-centering
• Surface scratches
• Factory edge wear
• Factory dents
• Packaging imperfections
• Missing cards or promotional items inside sealed products

These issues are controlled by the manufacturer. Customers should contact the manufacturer directly regarding warranty or replacement programs.

Order Cancellations

Orders may be canceled only if they have not:

• Shipped
• Been prepared for shipment
• Been opened during a Live Rip & Ship

Approved cancellations may be subject to payment processing fees that are not refunded to us by our payment processor.

Fraud Prevention

To protect our customers and our business, Ultimate Poke V reserves the right to refuse refunds or cancel orders involving suspected fraud, abuse of our policies, or unauthorized payment activity.

Chargebacks

If there is an issue with your order, please contact us before initiating a payment dispute.

Most issues can be resolved quickly through our customer support team.

Fraudulent or unwarranted chargebacks may result in:

• Permanent account closure
• Cancellation of future orders
• Refusal of future service where permitted by law

Contact Us

If you have any questions about your order or this policy, please contact us through the Contact page on UltimatePokeV.com.

We are committed to providing excellent customer service and will do our best to resolve any legitimate issues promptly.

t of our community!